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Free shipping

Free shipping: will be automatically offered to you at check out if total value of your order goes over 79 EUR. You don't need to click on anything or enter any promo codes. Everything is automatic.

We deliver worldwide using several shipping companies. GLS in most of Europe union and DHL in the rest of the world. Smaller orders (those that would fit into an envelope) can be sent via regular post and the same goes for some remote locations.

Delivery times:

Depend of the service used. DHL delivers within 2 to 3 days, GLS can take up to 7 days depending the destination country. Post service has 10 days of typical delivery time, but it is not guaranteed and can take longer. Contact us if you need information about delivery.

You will receive and email with tracking information automatically once the package is shipped out and the courier will call you on the day the delivery. Please, check the spam folder in your email if you didn't receive in reasonable amount of time.

What should you do, if the delivery of your order was unsuccessful?

  • Contact the shipping company and arrange another delivery attempt
  • Contact the shipping and company and arrange pick up in one of their parcelshop closest to you

All packages are sent from our manufacturing and warehouse located on: K Žižkovu 640/9, Praha 9, Czech republic.

Support

If you have any questions regarding shipping, your order or anything else, please contact our customer support using the contact form or send an email to support@3dsimo.com.